Last updated: September 18, 2026

At Perfumes Baba, we want you to have a positive shopping experience. If there is an issue with your order, please contact us so that we can review the situation and assist you.

1. Return Requests

Return requests should be submitted as soon as reasonably possible after receiving your order.

Please contact us before sending any product back. Unauthorised returns may not be accepted.

2. Eligible Returns

A return may be considered where:

• The wrong product was sent
• The product arrived damaged
• The product has a verified manufacturing or product defect
• Another issue is confirmed by Perfumes Baba after review

3. Product Condition

Unless the product is defective, damaged or incorrectly supplied, returned perfume products should be unopened, unused and in their original packaging, including any seals, boxes and accessories supplied with the product.

For hygiene, safety and product-integrity reasons, opened or used fragrance products may not be eligible for return unless the issue concerns a confirmed defect, damage or incorrect product.

4. Damaged or Incorrect Orders

If you receive an incorrect or damaged product, please contact us with:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the information and advise you of the next steps.

5. Refunds

If a refund is approved, the refund amount will normally relate to the eligible product or transaction being refunded.

Refunds will generally be processed through the original payment method, subject to the payment provider's processing procedures.

6. Shipping Costs

Where a return is required because we sent an incorrect product or the product arrived damaged or defective, we will review the applicable return or delivery costs as part of the resolution.

Where a return is requested for reasons unrelated to an error, damage or defect, any applicable shipping or return costs may be the customer's responsibility.

7. Non-Returnable Situations

Returns may not be accepted where:

• The product has been opened or used, except where applicable to a verified defect or damage
• The product has been damaged after delivery due to improper handling
• The product is missing its original packaging or components
• The return was not approved or arranged with us in advance
• The request falls outside any applicable return period

8. Refund Processing Time

Once an approved return has been received and reviewed, refunds will be processed within a reasonable period. The time required for the funds to appear in your account may depend on your bank or payment provider.

9. Exchanges

Product exchanges may be considered depending on product availability and the circumstances of the request. Please contact us before returning any item.

10. Contact Us

To request assistance with a return or refund, please contact:

Perfumes Baba
Phone: +852 6366 0974
Email: perfumesbaba888@gmail.com

Unit T3, 12/F, Block 3, Kwun Tong Industrial Centre,
448-458 Kwun Tong Road, Kwun Tong, Kowloon,
Hong Kong SAR

Please include your order number in your message so we can assist you more efficiently.